Support
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Our Experts Help You Maximize Potential of emSigner for Your Organization
| Feature | Standard | Premium † |
|---|---|---|
Plan Availability |
Available for all plans | Only to Professional & Enterprise plans |
Response Time SLA |
First response SLA of 24 hrs | First response SLA of 1 hrs |
Support Portal AccessOnline repository of documentation, guides, best practices, and more. |
Yes | Yes |
Updates & PatchesReceive updates, bug fixes, and patches without impact to your business. |
Yes | Yes |
Support Service HoursLive support available through email. |
9am – 6pm, Business Days* |
9am – 6pm, Business Days* |
emSigner Standard SupportLimited to break-fix support for the emSigner platform. |
Yes | Yes |