Support

Our experts are here to help

Our Experts Help You Maximize Potential of emSigner for Your Organization

Feature Standard Premium

Plan Availability

Available for all plans Only to Professional & Enterprise plans

Response Time SLA

First response SLA of 24 hrs First response SLA of 1 hrs

Support Portal Access

Online repository of documentation, guides, best practices, and more.

Yes Yes

Updates & Patches

Receive updates, bug fixes, and patches without impact to your business.

Yes Yes

Support Service Hours

Live support available through email.

9am – 6pm,
Business Days*
9am – 6pm,
Business Days*

emSigner Standard Support

Limited to break-fix support for the emSigner platform.

Yes Yes