emSigner helps Infosys streamline internal document flow and reduce employee onboarding turnaround time by 80%
INDUSTRY
IT Services & Consulting
LOCATION
India
CHALLENGES
Extensive manual effort, time, and cost to retrieve documents from their physical repository. Company was also facing challenges with secure storage of physical documents, documents getting misplaced, difficulty in monitoring workflow progress, and ensuring the validity of documents.
SOLUTION
This included the creation of a recruitment workflow within emSigner that allows candidates to electronically sign appointment letters and upload multiple documents without any manual intervention using API/Web Services by various departments.
BENEFITS
- Employee onboarding turnaround time, leading to accurate compliance reporting
- Centralized storage and management of Digital Signature
- Certificate in a highly secure environment using HSM appliance
- Document integrity, confidentiality, and authorship
Case summary
Infosys is an Indian multinational company that provides business consulting, information technology, and outsourcing services to companies in finance, insurance, manufacturing and other domains.
Infosys employs over 100,000+ employees in India and abroad and services thousands of clients and customers globally. Given the scale at which the company was operating, activities such as approvals, service requests, claims, contracts, etc. used to take a lot of time in addition to creating a pileup of paper. It also took extensive manual effort, time, and cost to retrieve documents from their physical repository. The company was also facing challenges with secure storage of physical documents, documents getting misplaced, difficulty in monitoring workflow progress, and ensuring the validity of documents.
Why Infosys chose emSigner
It became quite clear from the primary analysis that Infosys required a workflow-based document signing solution that is automated, efficient, saves cost and time. emSigner, eMudhra's AI-enabled document processing automation platform was the preferred solution. Experts from eMudhra then outlined key areas where emSigner with Digital Signature capabilities can streamline many critical internal processes. This included the creation of a recruitment workflow within emSigner that allows candidates to electronically sign appointment letters and upload multiple documents without any manual intervention using API/Web Services by various departments. Among other use cases, authorities of several departments wanted to leverage emSigner’s ability to approve requests digitally and track the real-time status of the signature process; these included signing of Purchase orders by the Finance department as well as contract signing in legal.