Herbalife adopts emSigner to digitally streamline its invoice issuance for thousands of its distributors

Case summary

Herbalife Nutrition is a global multi-level corporation that develops and sells dietary supplements. The company has been active in this sector since 1980 and has more than 2.3 million independent associates in more than 90 countries.

Herbalife faced challenges dealing with paper-based hard copies of invoices and other documents related to payments from 1.5 lakh distributors across the country. Also, they wanted to integrate the digital signature-based document processing solutions for reducing paperwork and bring down costs associated with processing it.

Why Herbalife chose emSigner

About 30% of the distributors were under GSTIN and contributed more business to the company. These distributors had to perform mandatory digital signing. To solve this mounting paper problem, Herbalife’s accounts department crew were looking for a solution that could easily integrate with their online application and provide them a way to digitally sign and approve documents in a compliant way.

We had all the key stakeholders of Herbalife aligned with the vision of going paperless and integrating our AI-driven process automation solution - emSigner. This included the creation of an invoice signing workflow within emSigner that allows distributors to electronically sign invoices and upload multiple documents without any manual intervention using API/Web Services. Post integration, the accounts crew was able to track the real-time status of the signature process in a legally compliant manner.