Automating Contract Signing and Securitization Process
INDUSTRY
Specialty Retail
LOCATION
US
CHALLENGES
The existing solution in use lacked flexibility and the costs had spiraled out of bounds. A difficult retail market due to recessionary trends coupled with supply chain disruptions impacting margins made the situation more compelling to look at an alternate solution.
SOLUTION
emSigner's integration enhanced the Company's efficiency and financial savings, while ensuring regulatory adherence, data protection and facilitating prompt decision-making, ultimately boosting overall operational productivity and customer satisfaction.
BENEFITS
- Enabled The Company to optimize its processes
- End-to-end Data Protection
- Compliance and regulatory requirements were met
Case summary
The Company is a specialty retailer of home goods, including furniture, appliances, and consumer electronics, based in a southern US state. It has a mission to elevate home life to home love.
The Company was founded more than 130 years ago as a small plumbing and heating company. Today, it operates over 160 stores in 15 states across the Southern U.S with over 4,100 employees. The Company strives to help their customers create a home they love through access to high-quality products, next-day delivery, and personalized payment options, including their flexible, in-house credit program.
Conn's HomePlus was looking to replace its eSignature solution that was provided along with a separate vaulting solution by their existing vendor in the states. The decision to replace was necessitated due to changes in business processes, the need to address new requirements and control costs.
Why Conn's HomePlus chose emSigner
emSigner was shortlisted among other competing solutions and was found to be flexible, cost effective and uniquely placed to address the complex needs of eSignature workflows and eVault in a single solution.
A few modifications were provided in the solution to help our client manage the specifics of their retail operations and control through the solution. emSigner has been deployed at the company's infrastructure and integrated with their internal systems.
Today, over 170 retail stores across fifteen southern U.S. States use emSigner to address their state-specific and finance program specific contract signing requirements.